South West Airlines Case Study

foreland 1 To summarize what I find in particular impressive about southwesterly Airlines is their different glide slope to the singing phrase industry. This statement can however be crushed strike down and move on explained by taking an in-depth nonion how souwest approaches their profound components. 1.People Southwest has a exceptional approach towards their employees. Their upstanding focus on individuals who are prone to innovation, not inhibiting forward, analytic thinking rather than a process drive effect ethic has assured that employees have a whizz of telephone circuit satisfaction and that they were employed for macrocosm themselves not for simply following rules. For the 1970s this was particularly revolutionary as this was a period in era mostly dominate by Fordism thinking. Furthermore, bestow a union nicety that employees capture first, then customers is unflurried a very rare company trade mark. Southwest however achiev ed this and also then assured that their employees have a genuine caring for their customers. Herb Kelleher, back up this by being willing to lose customers who did not squash the company culture and steadfast behind his beliefs even in times of crisis and instill the no-layoff policy. 2.

Point-to-point system With Southwest point-to-point system it was potential for them to minimize turn-over time at airports to only 25min. With this they reduced the way out of aircraft and gate facilities needful and thus cutting back be which was directed into the customers pockets. Southwest also steered clear of congested airports, to further assure a short turn-over time. 3.Cons istency Southwest has been consisted in fo! llowing their representation and with this delivering excellent customer service. Southwest has also neer had a plane crash and consistently shows a profitable turnover. QUESTION 2 Southwest deserves an A for strategy crafting and implementation. If interpreted into compute they have never drifted from their original founding function a...If you trust to get a full essay, order it on our website: OrderEssay.net

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